Troubleshooting

Store

• Having Password Difficulty?
• I can't download my product or music file
• I can't find the link for the video or audio
• I can't log in. What can I do?
• I get a payment error
• Why am I not getting emails from CC?

Connection Center

• I can't watch the videos or listen to the sessions. What should I do?
• I can't download the file from my Cloud Class
• I can't login to the Online Connection Center
• What do I do if my video starts buffering or freezes?
• Technical Requirements for Video and Audio Streaming

Browser issues

• How to prevent cross-site tracking?
• What can I do when I get the "not supported browser" message?
• How can I use automatic webpage translator on my browser?
• How to Take a Screenshot on Any Device?