When you have a problem navigating our platforms, please always attach to your email to customer service a screenshot of what you see on your browser. In this article, you will find how to take a screenshot; please choose your device/operating system from the list below:
iPhone or iPad
For the newer iPhone and iPad devices—devices without a Home button—hold down the side button to the right of the screen (top button on an iPad) and the volume up button at the same time to take a screenshot.
The screenshot will then appear in your camera roll and in the Pictures album.
Android devices are not as uniform, so screenshot commands may be different depending on the phone's manufacturer. Most Android devices should be able to take screen grabs by holding down the power and volume down buttons, though holding the power and home buttons (if your device has a physical button) may also work.
Several Android devices have a screenshot button in the pull-down shade. If your phone has Google Assistant or Bixby (Samsung), use a voice command to ask the voice assistant to take a screenshot for you. For Samsung devices with the S Pen stylus, take a screen grab from the Air Command menu by tapping Screen Write, and then write on or crop the image.
Samsung smart phones also support gestures to take screenshots. Navigate to the screen image you like, position your hand like you plan to karate chop the phone, then swipe the entire side of your hand along the screen from left to right. Set this up (or turn it off) in Settings > Advanced Features > >Motion and gestures > Palm swipe to capture.
The Print Screen button is the simplest way to take a screenshot. You'll find it on the upper-right side of most keyboards (or next to the Space Bar on some).
You can also use the combination: Shift-Windows Key-S.
Then go to your email and hit Ctrl + V to paste it.
Please go to Apple's support page.