Consistent high-speed Internet connection
- For standard definition streaming (i.e. Shouds), you'll need at least an average speed of 3 Mbps, for HD 5-8 Mbps, and for 4K (new Cloud Classes), you'll need 25 Mbps minimum, but we recommend a connection of 50 Mbps to cover all scenarios.
To check your internet speed, please perform a speed test.
- If you stream only audio, your broadband speed should be at least 1.5 Mbps.
- The player we use has adaptive bitrate streaming capabilities, so it will automatically reduce the quality and stream size to match the available bandwidth.
Test to Chicago and a couple of other cities to see if you have consistent speeds.
Satellite-based internet connections have, historically, been problematic for live streaming due in large part to the inconsistency of the download speed, which frequently falls below the minimum bandwidth.
Similarly, wireless high-speed internet (such as 4G providers) tends to have issues due to fluctuations in signal strength. For these reasons, we strongly recommend viewing Live Cloud Classes on a wired connection such as cable or DSL.
Also, make sure your Wi-Fi network is working properly and the signal is consistent and strong wherever you are located.
Up-to-date browser and operating system
You must have the most up-to-date version of Google Chrome, Firefox, Safari or Edge and up. In the event of any issues, we will likely have you try one of the other browsers as a solution.
To find out if your browser is up to date, please go to this link.
For users with a data usage cap on their Internet service, Cloud Classes will use approximately 233 MBytes / min.