Crimson Circle Service Center

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• How to navigate the Connection Center?
  How to navigate the Connection Center? The Connection Center is the platform where Shaumbra can access their active Cloud Classes and interact with other Shaumbra around specific topics. The Connec...

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• How to handle not supported browsers reports?
  When you open The Store, but instead, it shows a message like the images below, it is possible that the version of the browser you are using is not supported by its manufacturer anymore.   In case...

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• How to get a pdf of your orders invoice?
  In order to get a pdf of your orders invoice, first, Log in to your store account.   Click on your Order History in your account dasboard.. Know which order you want an invoice for and click on th...

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• How to disable automatic webpage translator on your browser
  If you want to read a document already translated in your language, you need to stop the translator and show the original text on the page. To view a webpage in its original language, click the lin...

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• Having Password Difficulty?
  When you get an error message when trying to enter your password you may either wait a few minutes because you have tried too many times and try again or choose Forgot Password? (1) Open the Login ...

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• Two common Errors during the Keahak playlist
  TECHNICAL HELP There are two common errors you may encounter using the Keahak playlist: A Session Expired error and an Audio Player Expired error. The notes below will help you resolve each of thes...

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• How can I use more than one gift card to pay for an order?
  The Store does allow using two or more Gift Cards in the same order. During Checkout in the gift card area: -input one code, then click Apply button, -input another code, the click Apply again, -a...

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• How do I find and use my Store Credit from my account?
  Please start by signing into your store account, upper right of Carousel page: This will bring you to see how much store credit you have to use:   You will have your store credit available to cho...

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• How can I find the music that is playing during an online event?
  The music we use comes from various royalty free sources and may not commercially be available.  We suggest people use the free app called Shazam, which will identify the music IF its available som...

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• How to Take a Screenshot on Any Device?
  Need to preserve what you're seeing on your phone or computer screen? Mobile and desktop operating systems offer robust screen-capture tools. Most are built into the device, but there are many opti...

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• How do I redeem a Gift Card into Store Credit?
  STEP 1:  If you have a Gift Card that you want to redeem into Store Credit, first, copy your gift card number, and go to your store account.  Once You have logged in to your store account, go to wh...

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• How to Reset Safari on Mac
  In the past, macOS supported the one-click function to "Reset Safari". But for the latest Safari Versions 9 - 13, the one-click button has been removed. So, if you want to reset Safari, there are s...

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• Video Problems? - embed issues, or cross-site tracking issues? Using Safari?
    CROSS-SITE TRACKING Cross-Site Tracking is used by third-party companies to collect data, when we browse the websites, where these companies have their links and ads embedded. Most popular web br...

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• How can I see the store or any website in a different language?
  Translating the New Store We have product translations in 23 languages. However, the store itself is currently available in only 7 languages besides English, but you can still use the store in you...

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• Where DO I Sign into the Crimson Circle Store?
  You will find the Sign In Menu at the Upper Right Hand Corner.   If you do not already have an account, you will create one in this area as well.

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• How do I place an order for an event?
  To register for an In-Person event or a Cloud Class, first click on the icon for event you want to attend on the top of the home page of the store – store.crimsoncircle.com The top carousel is the ...

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• How do I Find Additional Selections on a Product Carousel?
  You may find additional selections on a product carousel by moving your mouse to the right of left border to find directional arrows.   <  >.

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• How do I Change My Physical Address in the Crimson Circle Store?
  You choose Account Dashboard from the menu under your sign in name.   Then edit your physical address by choosing the edit pencil. 

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• How Do I Change My Email Address in the Crimson Circle Store?
  How Do I Change My Email Address in the Crimson Circle Store? Please do not create a new account to change your email address. Instead, choose Account Dashboard from the menu under your login name ...

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• How to access an abundance of translated Crimson Circle material
  Did you know that Crimson Circle materials have been translated into 24 different languages? This vast library is an incredible (and largely untapped) resource for thousands of Shaumbra around the ...

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• Energy, Aspects, and Being Merlin
  Lately, Adamus has been talking a lot about allowing energy to serve us and ‘be our friend.’ It is only through this friendship with energy that we can fulfill our passion, become the new Merlins, ...

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• CC Website Tips
  Helpful hints to make make the most of your online Crimson Circle experience. www.crimsoncircle.com   INTERACTIVE CALENDAR   When you enter the Crimson Circle website, click on the Calendar tab at ...

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• Life After the Sexual Energies School
  With all the life experiences you can choose from and all the places to put your money, why should you consider attending the Sexual Energies School? It’s a good chunk of money and, if you’re like ...

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• Automatic and Translated Captions
  YOUTUBE All videos posted on the Crimson Circle YouTube channel have, at minimum, auto-generated English captions. For many of the videos, we tidy up these automatic subtitles and send them to our ...

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• Does the CC offer scholarships?
  Crimson Circle does not offer scholarships. It supports Shaumbra by providing, at no cost, more than twenty years of shoud recordings and many other downloadable products . Adamus has said many tim...

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• What is Crimson Circle all about?
  Welcome We’re glad you’re here, whether you just found us or have been around for a while and know who Adamus Saint-Germain is. Here are a few things we’d like to share before you venture...

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• What’s that music?
  Most of the music that Crimson Circle uses is royalty-free, and therefore not available on commercial platforms such as iTunes and Amazon. We purchase the music from platforms such as dewolfemusic....

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• How can I support the Crimson Circle?
    First, thank you! We are grateful that you would like to support this incredible work. There are two easy ways you can do this: Become a Crimson Circle Angel. This is a recurring payment-based p...

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• Can I share or reference the Crimson Circle material?
  What you CAN share: Material that is available free of charge, such as the Free Downloads and the monthly messages in the Channel Library may be shared freely, as long as they are kept fully intact...

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• Gift Card instructions
  IMPORTANT: Gift Certificates must be both ordered AND redeemed while operating in the English language version of the store. They will not work correctly while using the other languages versions. T...

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• Why is my Credit Card being refused?
  Thank you for trying to place an order in the Crimson Circle Store. We take VISA, Master Card, American Express and Discover cards. If the transaction is refused by your card company, please call t...

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• How do I update my credit card?
    After signing into your account in the store, go to Payment Information under My Account.  You may edit your card, or expiration date.  You may also delete an existing card or add a new one

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• Do you offer private sessions or personal counseling?
  Crimson Circle does not offer private sessions or counselling. The main reason is thatAdamus does not make himself available for that purpose and wants individuals to feel into their own truth from...

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• Using Search on CrimsonCircle.com
  How can I search for a specific word on the Crimson Circle website? Click on the little magnifying glass in the upper right corner, type in what you are looking for and press Enter (desktop) or Sea...

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• FAQ-Customer Service
  Customer Service FAQWe want you to be satisfied with every step of your shopping experience at the Crimson Circle Store. We hope the information below answers all of your questions, but if not, ple...

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• Using Search in the Crimson Circle Store
  At the top of every page in the Crimson Circle Store, there is a bar that says SEARCH HERE. How do I use the Search Feature in the Store? At the top of every page in the Crimson Circle Store, there...

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• Registration, Login and Password questions
  What is My Account for in the Crimson Circle Online Store? Your My Account page in the Crimson Circle Store is used to purchase products and register for various events, workshops and Cloud Class...

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• Technical Requirements for Video Streaming
  To have a successful viewing experience, you must have the following: Consistent high speed Internet connection - A broadband Internet connection that provides a minimum download speed of 1 Mbps (1...

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• Privacy and Security
  Privacy Question: Is the information you obtain kept private, or do you share customer data with others?Answer: Crimson Circle will NEVER sell, share or provide any information pertaining to its cu...

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• Can I have a refund
     Event CancellationsFor workshops, classes and other in-person events, cancellations fees and schedules can be found on the registration page for each specific event.   Digital PurchasesNo refun...

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• On Demand Cloud Class Viewing
  I don’t see the videos when I get to the Class broadcast web page. What do I do? Refresh your screen. Clear your Cache. Click here to have help with Clearing your Cache on different browsers How...

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• How do I find and Access my Download?
    The email with the access link may have landed in your spam folder or been blocked by your internet service provider. However, you can access the order through your account in the Crimson Circle...

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• How do I cancel my angel recurring donation in Paypal?
  Logon to your paypal account At the top of the page, click on Activity:Transactions Go to your latest recurring donation - click on the blue title Click on 'View Recurring Payment Details upper lef...

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• How do I update my credit card for my Angel Subscription?
  After signing into your account in the store, go to My Payment Data.   You may edit your card number and/or expiration date.  You may also delete an existing card and add a new one. Next, The cust...

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• How to become an angel?
  To become a recurring monthly Angel, click on this page in the https://store.crimsoncircle.com/angels    

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• Why am I not getting my emails from CC?
    If you are not getting any email from the CC, it can be due to 1 of 2 reasons:   1. Your inbox settings (filters, security, spam folder) are defined so that our emails are beingsent to the spam f...

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